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| Can't connect to your website?
Click
HERE for more info... |
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We want you to know PrestoWebsite is a provider of
world-class products at incredible prices.We that we take great pride in
providing our customers with excellent customer service.
Should you have any questions or issues, we invite you
to take advantage of one of the several avenues we
provide to get you the service you need.
This section is dedicated solely to Web
Hosting related support. Support
personnel covering web hosting related
assistance are specially trained to give you
the help you need.
We can help you
with the fillowing:
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Web Hosting
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Email Hosting
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Data Hosting
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My Control Panel
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My WebMail
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Connecting Domain Names and SSL
Certificates to your Hosting
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Site-Studio
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Any
Hosting Related Item
Any other support is handled by
our PrestoStore Support personnel (see
More Information right).
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More Information
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Need Support with PrestoStore products and services?
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Domain Names
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SSL Certificates
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Marketing Tools
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Website Tonight®
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Quick Shopping CartTM
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C-Site® Copyright Services
Click
this button to go to PrestoStore Support
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TEMPLATE
SUPPORT
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If you need help with any of the products or services listed left, please continue reading below.
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Before contacting hosting support, we recommend
you take a look through the
Online Self Help
below. Odds are you will find the answers
you are looking for there. |
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Immediate Support |
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| Full featured Online self help systems are here for you. |
| More than likely, you will find all the help you will need right here: |
Help
Documents |
Help
Movies |
Help
Forums |
Network
Status |
Our comprehensive help system gives you the clear
answers to any questions you have regarding your web control panel.
This system is constantly maintained, so it
is always up to date. |
Our online help movies are here to walk you
through any procedure you need to perform with your web control panel.
These comprehensive video tutorials are fun to watch, and easy to
follow. |
Our help forums are a peer support bulletin board
system for use by our customers. Here you can gain insight,
knowledge, and help from your fellow webmasters and from us. Post
your questions, comments, ideas, suggestions, and success stories! |
Our network status monitor is constantly checking
the status of our mirrored servers, and their connections to the
internet. Here you can also see any notifications of scheduled
maintenance or other work going on with our servers.
Updated every 5 minutes! |
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| All of these Online self help systems are also available
from within your web control panel (at the top of each
page). |
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Estimated Response Time: 10 Minutes. |
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| Our Web Control Panel TROUBLE TICKET SYSTEM allows you to request support from PrestoWebsite's team of
Information Technology Support Professionals. |
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The TROUBLE
TICKET SYSTEM is open 24 hours a day, 7 days a week, 365 days
a year!
Our team of professionals are standing by
to assist you through the trouble ticket system with
any hosting support you may need. Typical
response times are 10 minutes to 1 hour depending on
support volume.
If you were unable to find answers to your
problems via Online Support above, then this should
be your next step in getting the support you need.
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Estimated Response Time: 10 Minutes. |
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| Our operators are standing
by to offer you any assistance you may need.
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Although not as efficient as the TROUBLE TICKET SYSTEM, if
you are not able to receive the help you need, please take advantage
of our Live! Support to get the answers you are looking
for... This system is managed by our teams general and
IT support professionals. |
 Simply click the Live! Support
button BELOW to connect. |
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Live! Support button: |
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ONLINE:
At least one operator is available to help you.
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OFFLINE: No operators
are currently available, please check back later or leave a
message...
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After clicking the Live Support!
button:
- Select the desired department (Sales,
Billing
or Technical Support)
- Enter a screen name
- Enter your question
- Click the
Start Chat button
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Estimated Response Time: 4 - 48 Hrs. |
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| Email support is available
24/7 from all departments. |
| If you did not find the help
you needed above, we are happy to help you via email... |
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Response time may vary depending on the time
of day. Typically, we will get back to you within 20 minutes
during normal business hours (Monday - Friday 8:00am - 4:00pm
EST - except major holidays). Please click on the desired
department you wish to email: |
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Estimated Response Time: 4 Minutes. |
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| Still did not find your
answers? Our call center is here to help you. |
Call toll free
(all departments): 1-877-773-7864
(1-877-PRESTO4)
Technical Support (Local): 1-207-415-9499
Sales (Local): 1-603-733-4068
Our call center is open Monday - Friday, 8:00am - 4:00pm EST(GMT-5)
(except most major holidays). |
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Please! Before you call: |
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First, make sure you have attempted to find
the answers you need in our
Online Self Help
Center
If you have not found your answer, then make sure you have the following information ready
before calling:
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Control Panel UserName
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Domain Name (if applicable)
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Billing Information
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We can help you with
any questions you may have.
- Our experienced technical support staff is ready to
assist you with any web hosting, instant website, web email,
or any other problems you may be having.
- Our billing department can help you resolve any problems
or answer any questions you may have.
- Our sales staff can answer any questions concerning
PrestoWebsite products and services. We also can take
orders and set up any hosting plan, custom hosting plan, instant website, or
web email systems for you.
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